Reference

Terms & Conditions that protect you and us

When you open an account with 7upbet asia, you enter an agreement that covers how deposits and withdrawals work, your account security responsibilities, and what happens if a…

Account creation rulesPayment and withdrawal termsSecurity and dispute resolution
7upbet asia Terms & Conditions that protect you and us
POLICY QUESTIONS

How to reach us about these terms

We're here to answer questions about your account agreement, payment terms or any rule you're unsure about.

Live Chat Available from 08:00 to 23:00 Jakarta time, seven days a week.
Email Support Send your policy question to [email protected].
In-Account Messages Log in to your account, visit the Account menu, then Messages.
PROTECTING YOUR DATA

How we handle your information and account security

Your account data is encrypted and stored on secure servers. We use HTTPS protocol for all transactions and never share your payment details with third parties.

Encryption & Security

All login, deposit and withdrawal traffic is encrypted with HTTPS. Your password is hashed and never stored in plain text. Multi-factor authentication is available in your account settings.

Data Retention

We keep your account records and transaction history for seven years to meet financial compliance rules. After that, we delete or anonymize your data. You can request deletion sooner if permitted by law.

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to understand how you use the lobby. You can turn off non-essential cookies in your browser settings anytime.

Payment Privacy

Your DANA, OVO, GoPay and QRIS details are never stored on our servers after a transaction. We only keep a transaction reference so you can track your account history.

Your Rights

You can request a copy of your data, update your information, change your terms or close your account by contacting support. We'll process all requests within five business days.

Report a Problem

If you believe your account has been compromised or notice unauthorized activity, email [email protected] with details. We investigate all reports immediately.

What players ask about our terms

Log in to the 7upbet asia lobby, tap 'Forgot Password' and enter the email you used to register. We'll send a reset link within one minute. Click the link, create a new password, and log back in. If you don't see the email, check your spam folder or contact live chat.

No. We allow one account per person, email and device. If we detect multiple accounts under the same name, device or payment method, all accounts may be suspended and balances forfeited. This protects fair play for everyone.

We verify your withdrawal request within 24 hours. Once approved, DANA, OVO, GoPay and QRIS transfers typically arrive in under one minute. Bank transfers may take one to two business days depending on your bank.

Contact our support team immediately with details of the transaction date and amount. We review all balance disputes within 24 hours and restore any incorrect deductions. Keep your transaction ID or screenshot for reference.

Email [email protected] or use live chat right away. Tell us exactly what happened and when. We'll freeze your account, change your password and review all recent activity. Don't log back in until we've cleared it.

We keep transaction records and account history for seven years to comply with financial regulations. Your personal details and payment information are anonymized after 30 days. You can request earlier deletion where local law permits.

You must be of legal age where local law permits to open and use your account. Access depends on local law. You'll be asked to confirm your eligibility during registration. Lying about your age or location may result in account suspension and balance forfeiture.